How do you keep my credentials secure?

All sensitive credentials (password, SSH private key, connection strings, OAuth tokens, etc.) are stored encrypted in the database. The credentials are encrypted with a key only accessible to the necessary production servers.

Do you connect from a static IP?

We will always connect from this static IP address: 54.68.61.53.

What access do you have to my data? (SQL connections)

To pull data from your databases our servers necessarily have the ability to run queries against your database, and to show you the results of those queries, any data you pull is stored in our databases. However, we never access any of your data without advance permission from you on a case-by-case basis. e.g. to debug an issue you’re having.

What access do you have to my data? (Non-SQL connections)

Our non SQL connections are Powered by Fivetran. Fivetran syncs connected datasources to a data warehouse we maintain. Access to this store is restricted on an as needed basis to the appropriate production servers. Customer data is segregated with unique credentials per datasource, per customer.

What security certifications do you have?

Equals is SOC 2 Type II certified. We also complete regular pen tests.